✔ About Saman Tajhiz - Management Message

Saman Tajhiz Noor LTD. with an expert and well-managed team, equipped with facilities and over 20 years of experience, innovation and distinction in business and new market development committed to providing the best IVD products of renowned universal brands to pay its debt to the great society of clinical laboratory specialists.
Saman Tajhiz Noor management welcomes its customers’ views and comments on all aspects of its service. Our customers, competitors, as well as our potential clients, can tell us how well we are doing, or if you have experienced a problem, let us know what we can do to improve our service.

We value your feedback
At Saman Tajhiz Noor, we are committed to the delivery of excellence by adhering to the highest customer service standards.
Whether you are providing feedback, paying a compliment or making a complaint, your input is the key to improving our products and services.

Providing us with your feedback
Your feedback helps us maintain a high standard of service and ensures that our products and services match your needs. If you would like to provide some feedback or make a suggestion about how we can improve our service, please let us know.

Paying a compliment
If you have received exceptional service from our staff, we would like to hear from you. Our staff members appreciate receiving positive feedback from their customers.

Making a complaint
If you have encountered a problem with our service, or if you have any concerns about a procedure or compliance issue, we would like to hear from you. We will investigate the complaint, answer your questions and do everything we can to regain your confidence in us. Saman Tajhiz Noor has established a process for dealing with customer complaints that satisfies our obligations under the relevant legislation.
You can tell us about your concerns either through telephone, e-mail, fax or letter. We would prefer the complaint to be made in writing, either through letter, facsimile or e-mail, as this helps to reduce the risk of misinterpretation or misunderstanding on our end. To help us assist you with your concerns, we ask that you:

• Gather all the supporting documents relevant to the complaint;
• Think about the questions you would like us to answer; and
• Tell us what you think would be a reasonable response to your complaint. Once received, we will designate the relevant Complaint Resolution Officer or Senior Manager, who will:
• Gather information to investigate your complaint and identify the possible cause(s);
• Consider the most effective course of resolution;
• Communicate and discuss our findings with you and agree upon a plan of action; and
• If a resolution cannot be reached, refer you to the relevant external dispute resolution scheme.